FAQs
To make sure your visit to one of our drive-ins is a wonderful experience, check out the tips below by clicking on a question. If you have any additional questions, you can contact your nearest drive-in location or email our home office.
How do I buy tickets for the West Wind Drive-In?
You can buy tickets for the West Wind Drive-In online by visiting our official website, using the updated West Wind Drive-In mobile app, or in person at the box office.
To purchase tickets online or in the app:
1. Visit our website or open the West Wind app
2. Choose your local drive-in location
3. Select the movie you’d like to see
4. Tap your preferred showtime
5. Complete your purchase to secure your tickets!
In-person tickets are also available at the box office on a first-come, first-served basis, depending on availability.
Pro Tip: If tickets are sold out online, stop by the box office. Extra tickets may still be available in person!
What time should I arrive at the West Wind Drive-In to get a good parking spot?
To get a good parking spot at the West Wind Drive-In, we recommend arriving 45–60 minutes before showtime. Early arrival helps you avoid the lines, secure your spot, and grab your movie theater popcorn and snacks before the movie starts.
Opening times vary by location and season, so check your local West Wind Drive-In schedule for exact gate hours.
What is laser extreme?
Laser Extreme (LX®) is West Wind Drive-In’s new premium movie projection experience, now available on select screens.
Featuring cutting-edge laser projection technology, LX® delivers ultra-bright images, stunning contrast, and vibrant colors making every movie feel more immersive and lifelike. Laser Extreme will take your movie night to the next level.
Laser Extreme Drive-In Screens:
San Jose, CA – Screen 5
Sacramento, CA – Screens 1 & 4
Concord, CA – Screen 1
Glendale, AZ – Screen 6
Las Vegas, NV – Screen 2
Is the West Wind Drive-In open during rain, storms, or other bad weather?
Yes! The West Wind Drive-In is open rain or shine. However, for severe storms or unsafe conditions, we may delay or reschedule showings. Please check your email, as well as the West Wind Drive-In website or social media channels for real-time updates.
How do I connect my car radio to hear the movie, and what if my car doesn’t have a radio?
At the West Wind Drive-In, all movie audio is broadcast through high-quality FM stereo directly to your car’s radio.
To connect and listen:
1. Turn your key to accessory mode so your stereo stays on without starting the engine.
2. Tune your FM radio to the correct station (provided at the theater).
3. For the clearest sound, disable HD Radio settings if your stereo has them.
4. Adjust your volume and enjoy the show!
Don’t have a car radio? Bring a portable FM radio and tune it to the same station to enjoy the movie from your vehicle or seating area.
Will my car battery die while watching the movie, and how can I prevent that?
Most vehicles will not have any issues with battery drain during your movie at the West Wind Drive-In. If you’re concerned, simply turn your engine on for a few minutes once or twice during the film to recharge the battery.
In the rare case your battery dies, each West Wind Drive-In location offers complimentary jump-start assistance to help you get back on the road quickly.
What should I do if my car’s headlights won’t turn off during the movie?
If your car’s headlights won’t turn off during the movie at the West Wind Drive-In, don’t worry, there are a few simple solutions:
– First, try engaging your parking brake, then turning the car off and restarting it in accessory mode. This often disables both headlights and rear brake lights in many vehicles.
– If that doesn’t work, bring a blanket or towel to gently cover your headlights to prevent disturbing the show.
What kind of food and snacks are available at the West Wind Drive-In, and how do I order concessions?
The West Wind Drive-In offers a wide variety of classic movie snacks and hot food to enjoy during your movie.
Popular concession items include:
– Popcorn, candy, and nachos
– Hot dogs, burgers, pizza, and fries
– Chips, cookies, and pretzels
– Beer and cocktails
You can order concessions in advance through the West Wind Drive-In website, by using the updated West Wind Drive-In mobile app, or by scanning the QR codes at the theater. Ordering ahead helps reduce wait times and ensures a better, more enjoyable drive-in experience.
Pro Tip: Make sure you select the correct location when placing your order to avoid delays!
Do you accept credit cards or mobile payments, and is there an ATM onsite?
At the West Wind Drive-In, all locations accept Visa and MasterCard credit cards. Our updated mobile app also supports Apple Pay and Google Pay for convenient mobile payments.
Please note that the Santa Barbara location has an ATM onsite for cash withdrawals. Other locations do not, so we recommend bringing a card or using mobile payment options when possible.
How does parking work at the West Wind Drive-In, and how many cars can park per screen?
Parking at the West Wind Drive-In is first come, first served. Each screen has a different parking capacity depending on the layout and location.
The number of cars that can park per screen varies by drive-in, so for the most accurate information, please contact your local West Wind Drive-In by phone or through our contact us page.
Are oversized vehicles like RVs or trucks allowed at the West Wind Drive-In?
Yes! Oversized vehicles such as RVs, trucks, and vans are allowed at the West Wind Drive-In. As long as your vehicle can safely fit through the entrance gates, you’re welcome to enjoy the show. To avoid blocking the view for other guests, oversized vehicles must park in the designated back rows of the drive-in lot.
What is the speed limit while driving inside the West Wind Drive-In lot?
The speed limit inside the West Wind Drive-In lot is 3 mph. Please drive slowly and with caution to ensure everyone’s safety, as many guests walk around in low-light conditions during movie showings.
Can I leave the West Wind Drive-In during the movie and come back later?
The West Wind Drive-In does not allow re-entry. If you leave the drive-in lot, you will need to purchase a new ticket to re-enter.
Are pets allowed at the West Wind Drive-In, and what are the rules for bringing them?
Pets are not allowed at the West Wind Drive-In to ensure a comfortable experience for all guests. However, service dogs are always welcome. Please make sure your service dog is properly identified and under control during your visit.
Is the West Wind Drive-In movie theater family-friendly?
Yes! The West Wind Drive-In is a family-friendly movie theater where guests of all ages can enjoy a unique movie experience under the stars. With a welcoming atmosphere and kid-friendly amenities, it’s the perfect place for families seeking a fun, safe, and memorable outing.
Can I bring a grill or BBQ to the West Wind Drive-In for tailgating or cooking?
For safety and compliance with fire regulations, grills and BBQs are not allowed at the West Wind Drive-In. Guests are welcome to bring cooked food only to enjoy during the movie.
Can I celebrate a birthday or special event at the West Wind Drive-In, and what packages are offered?
Yes! While we don’t offer a specific birthday package, the West Wind Drive-In provides plenty of ways to make your special day memorable. For more information, visit our birthday parties page on our website.
We do offer special event hosting. Simply fill out our event inquiry form, and our team will contact you to help plan and confirm all the details.
Can I propose, do a promposal, or display a personal message on the screen during a movie at the West Wind Drive-In?
Yes, yes, and yes! You can display a personal message on the screen during a movie at the West Wind Drive-In. A small fee applies, and we’re excited to help make your moment memorable.
Please contact your local West Wind Drive-In at least two weeks in advance via the contact us page on our website. Be sure to leave your name and phone number so our team can confirm the details with you.
What happens if I get caught sneaking someone into the West Wind Drive-In in my trunk?
At the West Wind Drive-In, drivers caught concealing passengers in their vehicles will be denied entry or asked to leave without a refund. For the safety and comfort of all guests, all vehicles are subject to search.
How can I apply for a job at the West Wind Drive-In movie theater?
We’d love to meet you! The West Wind Drive-In is always accepting applications from energetic, friendly, and hardworking individuals who enjoy movies and providing excellent customer service.
To apply, visit the job opportunities page on our website and fill out the online application form. You can also ask a manager for a paper application at your desired West Wind Drive-In location.
Movie Perks Loyalty Program FAQs
What is the Movie Perks program?
Movie Perks is our loyalty program in which members are able to earn points and rewards for each dollar spent at a West Wind Drive-In or Santa Cruz cinema location. There are two tiers.
Movie Perks Points
- Earn 1 point per $1 spent on all applicable purchases
- Redeem points for tickets and rewards
- Free Birthday reward
- Exclusive Members only offers
- FREE to signup
Movie Perks Points+
All of the Points rewards as above plus the following:
- Earn 2 points per $1 spent on all applicable purchases
- 1 monthly ticket credit valid for one regular 2D movie ticket
- Unused ticket credits roll over and never expire for active members
- 20% discount on concessions (certain exceptions may apply)
- Waived online ticketing fees
- Upgrade ticket to a premium format at Santa Cruz Cinema for a small premium
- $9.99 monthly
How do I sign up for Movie Perks?
Visit westwinddi.com/movie-perks and click “Join Perks” or “Join Perks+” to get started. Follow instructions to create a Movie Perks account and start earning rewards!
How much is a Movie Perks Points+ membership?
$9.99 per month (member price) plus applicable taxes.
All Points+ memberships provide one FREE 2D ticket (certain restrictions apply) per month plus other benefits. Don’t forget – you can also upgrade your ticket to a premium format like RealD 3D at Santa Cruz Cinema for a small premium.
What is the difference between Points and Points+ membership types?
What is the difference between Points and Points +
Points is the free tier of our Movie Perks loyalty program. Points members earn one point per dollar spent that can be redeemed for movie tickets, concession deals and more. They also get access to exclusive screenings and offers. To learn more, view the full Points FAQ.
Points+ is the paid monthly membership tier of our Movie Perks loyalty program. In addition to the benefits available for Points members, Points+ members get one FREE ticket per month that rolls over if unused and can be shared with friends or family, 20% off concessions (certain exceptions apply) every visit, earn two points per dollar spent that can be redeemed for movie tickets, concession deals, and waived online ticketing fees.
What if I forget my password?
You can reset your Movie Perks password here.
What can points be redeemed for?
Points earned through Movie Perks can be redeemed for tickets, concessions, upgrades to premium movies, special offers, sneak previews, early bird access, and other Member-only benefits. Points can be redeemed online or through the app.
How do I use an earned free ticket reward?
After redeeming your points for a free ticket, it will populate as a free ticket on your account. Movie Perks members can use these tickets toward any regular 2D “digital” movie at all participating theaters. You can upgrade any ticket to a premium format for a small up charge. Tickets issued to Points+ members will never expire so long as the member retains active status. Should a Member cancel his/her Points+ membership or fail payment, credits will expire 6 months from the date of cancellation/failed payment.
Is there a minimum enrollment period?
No. Stay as long or as little as you like! You can cancel your membership at any time.
When will my Movie Perks membership begin?
Members of the Movie Perks Points and Points+ programs begin earning rewards immediately upon signup.
Is there a limit on how many movies I can see with my Movie Perks membership?
No way!
Can kids sign up for the Movie Perks program?
No. All members must be at least 16 years of age.
Is there a physical card associated with the program?
Nope! There is no waiting on a physical card to arrive in the mail. All of the benefits are accessible via the West Wind Drive-In or Santa Cruz Cinema App or online at westwinddi.com/movie-perks or santacruzcinema.com/movie-perks as soon as you join.
Can I sign up for multiple Movie Perks accounts?
Enrollment is limited to one Movie Perks account per email address and phone number.
I forgot to login or scan my membership ID. Can I still get my Points+ concession discount?
Unfortunately not. In order to receive the concession discount you must show your QR code (membership ID) at the time of purchase.
Are there any blackout dates?
Nope! Members discounts apply every day our theaters are open.
How do I pay for my Movie Perks Points+ membership?
We accept most major credit cards. Monthly payments will be made on an automatic, recurring basis. Gift cards or gift certificates cannot be used for Movie Perks membership payments. You can cancel anytime at https://subscriptions.westwindtheaters.com/
Is there a limit to the number of rewards that can be used in a ticket transaction?
A member can use any number of available rewards or free movie tickets in a single transaction.
Can I purchase advance tickets with my free tickets?
Yes. You can purchase tickets and reserve seats (at Santa Cruz Cinema) in advance with your available tickets—just like you would for any movie.
Can I purchase tickets through Fandango.com or Atom Tickets?
Member benefits are only available on westwinddi.com or santacruzcinema.com, the West Wind Drive-Ins and Santa Cruz Cinema apps and at the theatre Box Office.
Are there fees associated with buying tickets online?
Yes there is an online ticketing fee. However, fees are waived for all online purchases from the app and online for active Movie Perks Points+ members.
Can I watch a movie in premium formats such as Laser Extreme?
Absolutely! However, there may be an additional up-charge for premium formats such as Laser. Movie Perks and Perks+ members may upgrade to a premium format at a small cost!
Is the renewal of the Movie Perks Points+ membership automatic?
Yes. We will charge the credit card on record for the member price, typically on the 30th day of the billing cycle. The exact billing date for the next monthly billing will be displayed on your account.
What is my billing date?
The credit card on record will be charged for the member price, typically on the 30th day of the billing cycle. The exact billing date for the next monthly billing will be displayed on your account.
Will a notification be sent prior to charging the credit card on record for the automatic monthly renewal?
Unless the membership fee has changed, we will NOT send any notification prior to charging the credit card for the membership renewal.
How do I change the credit card on my account?
You can update your credit card for monthly recurring charges by logging into your account and editing your payment information.
Will a notification be sent if the membership fee is changed?
The membership fee and terms of enrollment will not be changed during the course of the membership month. However, we reserve the right to change the membership fee and terms of enrollment at the time of monthly renewal. If the membership fee and terms of enrollment are changed, we will send an email notification to members prior to renewal with instructions for cancellation of the account.
How do I update my billing zip code or credit card?
Contact your bank or credit agency to update your mailing information and billing zip code for the card account. The billing zip code for your Movie Perks account must match the issuing agency’s records. Once that change has been confirmed, log into your account.
Click the “Manage Your Membership” menu within your account profile to view payment details.
Click “Edit Payment” to enter the updated card info, including your new billing zip code, and click save.
How do I cancel my membership?
While we’d love to keep you as a member, canceling is easy to do.
Movie Perk Points – Head over to our unsubscribe page.
Movie Perks Points+ – Login to your Movie Perks account and click “Cancel Subscription” to cancel. Any unused Points+ movie credits will expire 12 months after your cancellation date. All other Points+ benefits will end on the last date of your last billing cycle.
If I decide to cancel, is there a waiting period to re-enroll?
Nope! You can re-enroll at any time.